Trust &Safety.

Pickleball is supposed to be fun. DinkTap is here to keep it that way — welcoming, competitive without being intimidating, and safe for every level. This page describes the standards we hold the community to, and how to reach us when something goes wrong.

Our Community Promise

DinkTap is built around a simple idea: more people playing more pickleball, together. That only works if everyone — beginners, 5.0s, captains, organizers — feels welcome. We invest in trust and safety from day one, not as an afterthought.

Community Guidelines

By using DinkTap, you agree to keep the community welcoming. The following are not allowed, anywhere on the platform:

• Harassment, threats, or stalking — toward players, captains, or staff. Repeated unwanted contact counts.
• Hate, slurs, or discrimination — based on race, ethnicity, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic.
• Sexual content or solicitation — DinkTap is not a dating app. Profiles, photos, and messages must be appropriate for a mixed-age sports community.
• Violent, graphic, or self-harm content — including content that glorifies harm to others or self.
• Impersonation or deception — pretending to be another player, captain, club, or DinkTap staff.
• Spam, scams, or commercial abuse — including unauthorized solicitation, MLM recruiting, or off-platform payment schemes.
• Personal data of others — sharing someone’s contact info, location, or private details without consent.

Fair Play & Rating Integrity

DMR™ (our Dynamic Mesh Rating) and our leaderboards only work if the community plays fair. The following will trigger investigation and possible removal:

• Score manipulation. Reporting inaccurate scores to inflate or deflate ratings, including coordinated tanking or sandbagging.
• Fake matches. Logging games that didn’t happen, or using fake accounts to feed wins.
• Identity fraud in competition. Playing under someone else’s account or letting another player log scores under yours.
• Tournament collusion. Pre-arranging match outcomes in sanctioned events.
• Bracket exploitation. Systematically misrepresenting skill level to enter divisions you don’t qualify for.

Reporting & Response

If you encounter a violation, please report it. Reports are confidential — the person you report does not see who flagged them.

1. In-app. Tap the · · · menu on a profile, message, or post → Report. Select the category and add details.
2. Email. Send the details, screenshots, and any context to safety@dinktap.com.
3. Immediate danger. If you or someone else is in immediate danger, contact local emergency services first. Then let us know so we can support an investigation.

What happens next

• You’ll get a confirmation within 1 hour (often immediately).
• Our Trust & Safety team reviews the report within 24 hours.
• We’ll let you know the outcome — to the extent we can share it without compromising the privacy of the reported user or an investigation.
• If we need more information, we’ll ask.

How We Enforce

Enforcement is proportional. We use a range of actions depending on severity, history, and intent:

We notify affected users in writing of the action taken and the reason. Appeals can be filed by replying to that notification or emailing appeals@dinktap.com within 30 days.

Safety On & Off the Court

DinkTap helps you find pickleball with new people — and most of the time that’s wonderful. A few common-sense reminders we recommend everyone follow:

• Meet in public. Use established courts and clubs. If a meet feels off, leave.
• Tell a friend. Let someone know where you’re playing, especially for first-time meetups.
• Verify clubs. Look for the verified-club badge before paying a fee. Clubs that ask for payment off-platform are a red flag.
• Trust your gut. If someone makes you uncomfortable, you don’t need to play with them. Block, report, move on.
• Pickleball is a contact-adjacent sport. Use eyewear, warm up, and don’t play through injury.

Working with Authorities

DinkTap cooperates with law enforcement when legally required. We respond to valid legal process — subpoenas, court orders, warrants — through a documented process that includes:

• Verifying the request comes from a legitimate authority with jurisdiction.
• Confirming the legal standard required for the data requested.
• Disclosing only the specific records identified in the request.
• Notifying the affected user, unless legally prohibited.

Emergency disclosure requests involving imminent harm are handled 24/7 at legal-emergency@dinktap.com.

Transparency

Twice a year we publish a Trust & Safety Transparency Report covering:

• Total reports received, by category.
• Actions taken — warnings, content removals, suspensions, permanent removals.
• Median and 90th-percentile response times.
• Government and law-enforcement requests received, granted, and contested.
• Appeals filed and overturned.

Once published, the current report and prior editions will live at dinktap.com/transparency.

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